refund & cancellation policy

At Soltek Inc., we are committed to ensuring your satisfaction with every purchase. Please read our refund and cancellation policy carefully before placing an order.

RETURN WINDOW

We offer a 14-day return policy. You have 14 days from the date of receiving your order to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition as received — unused, unopened, with original tags and packaging intact.
You must have a valid receipt or proof of purchase.
Returns are accepted only for the following reasons:
Manufacturing defect
Damage in transit

HOW TO INITIATE A RETURN

To start a return, contact us at operations@soltekinc.in with your order details and reason for return. Do not send items back without prior approval — items returned without a return request will not be accepted.

Once your return is approved, we will send you a return shipping label and instructions on how to send your package to: Soltek Inc, 118/2 Vathiyar Thottam, Uthukuli Road, Karumarampalayam, Tirupur- 641607, Tamil Nadu, India

NON-RETURNABLE ITEMS

The following items cannot be returned under any circumstances:

Liquid products and aerosols that have been opened or used
Hazardous materials and flammable products
Items purchased on sale or as part of a promotional offer
Gift cards
Items damaged due to misuse or improper handling by the customer

CANCELLATION POLICY

Orders cannot be cancelled once they have been confirmed and captured on our platform. Please review your order carefully before completing your purchase. For any pre-dispatch concerns, contact us immediately at operations@soltekinc.in

EXCHANGES

We do not accept direct exchanges. If you wish to replace a product, please initiate a return for the original item and place a new order once the return is approved.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to reflect the credit.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at operations@soltekinc.in

For any Refund concerns or requests:

Email: operations@soltekinc.in

Website: www.soltekinc.in

Address: Soltek Inc, 118/2 Vathiyar Thottam, Uthukuli Road, Karumarampalayam

Tirupur- 641607, Tamil Nadu, India